Norstar cics install guide

They made many large and small business PBX systems and were for a long time a leader in the telecom industry. On January 14, , Nortel filed for bankruptcy protection in order to restructure its debt and financial obligations.

Northern Telecom, which bankruptcy lasted until and was the largest bankruptcy case in Canadian history. This will account for time used to set up the call. Tip — The correct Link time setting depends on the requirements of the host switching system you wish to access.

Link is another name for recall or flash. Answer key There are up to eight answer keys that can be assigned per set. The Answer key setting in Feature settings programming lets you determine what types of calls will alert at the telephone.

Your choices are: Basic, Enhanced and Extended. Answer keys will not ring for line transferred calls although Basic will ring. Extended will ring for all call types except priority calls and voice calls. Tip — It is a good idea to activate Telephone relocation after the telephone installation and programming has been done. This will give you more flexibility when you are testing equipment. Phantom DNs A line can be programmed to appear and ring on a set which physically does not exist.

You can create an Answer key for the set that does not exist. Direct-Dial Direct-dial lets you dial a designated telephone with a single digit. The direct-dial telephone can be inside the Norstar system or it can be outside the system in the public network. The direct-dial telephone is usually assigned to a receptionist for an entire office or for a particular department.

D-Dial1 For the direct-dial telephone, indicate whether it is an internal or external number. Number Enter the internal or external number that the system will automatically dial when someone enters the direct-dial digit.

The default number for the direct-dial telephone is Line selection If you assign an external number as a direct-dial telephone, you must indicate which line to use for the call.

Tip — There is just one direct-dial digit for the entire system. The Norstar system cannot verify that the number you assign as an external direct-dial telephone is valid. You cannot forward calls to any direct-dial telephone that is outside your Norstar system.

The default CAP assignment is None. The set must be installed before you make it the CAP. Access codes Access codes are used by the system to direct calls to the correct lines and destinations. If the codes conflict, some of the features on the system will not work.

The table of default settings can help you plan your access codes so there are no conflicts. The CAP will still be associated with the M and have some default programming. If a CAP module is relocated with the M telephone, the settings are retained. You can reset a CAP module by simultaneously pressing the two buttons on the bottom left-hand side and the two buttons on the bottom right-hand side.

This must be done immediately after the module has been plugged in. Performing Startup will not erase CAP programming. See the wiring information in the Installation chapter for DN numbering for smaller configurations. Digits assigned by default to programming settings Line pool codes Installer password required This setting allows you to assign a line pool access code for each of the three line pools A to C.

These codes are used to specify the line pool you wish to use for making an outgoing external call. The default access code is None. Access codes — — destination code Services Tip — The code can be one to four digits in length. Line pool access codes starting with the same digit must be the same length.

A line pool access code can be the same as an external line access code. In this case, the line pool access code takes priority over the external line access code, and a line from the line pool is selected. If the Park prefix is set to None, calls cannot be parked. External code Installer password required External code allows you to assign the external line access code. Tip — The Park prefix cannot be the same as the direct-dial digit, the external line access code, the first digit of a DN, the first digit of a line pool access code, or the first digit of a destination code.

Other programmable settings may affect which numbers appear on the display during programming. Although the numbers 0 to 9 are valid Park prefix settings, some may have been already assigned elsewhere by default or by programming changes.

Tip — The external line access code cannot conflict with the Park prefix, the direct-dial digit, the first digit of a line pool access code, the first digit of a DN, or the first digit of a destination code. If DN length is changed, and the changed DNs conflict with the external line access code, the setting changes to None. Tip — Another direct-dial telephone, an extra-dial telephone, can be assigned for each schedule in Services programming.

The direct-dial digit cannot be the same as the first digit of a DN, of a line pool access code, the external line access code or the Call Park prefix. It cannot be the first digit of a destination code. If DN length is changed, and the changed DNs conflict with the direct-dial digit, the setting changes to None. This gives you greater flexibility when you create access privileges.

For example, you may want to have a shared DN for remote access and separate COS passwords with different dialing out privileges for individuals. The Auto DN is cleared if the Received number length is changed.

The Auto DN cannot be the same as a line pool access code or a destination code. To make features available to callers who enter the Auto DN, lines answered by Auto Attendant must be configured with a remote access package.

System Answer automatically responds to unanswered calls at the attendant set and puts them on hold until they can be retrieved. Custom Call Routing allows callers to direct their call using an audio menu. CCR Custom Call Routing CCR allows calls on certain lines to be directed to a telephone or group of telephones according to a numbered menu heard by the caller.

There is no limit to the number of lines that can be monitored by CCR. Enter DN 21 Language Select the language or languages used for the prerecorded announcements. Packages are also used to control remote administration and monitoring of the system. You then assign the package to individual lines using Rem line access , and to a particular Class of Service password Remote pkg in COS passwords.

Rem line access Enter the number of the line which will be accessible by remote users. Cannot be changed. The line pool access display shows an alphabetic line pool identifier, followed by a numeric line pool access code in brackets for example, PoolA 9 :N.

If no access code has been identified, there is nothing between the brackets for example PoolA :N. The line pool access code are programmed under Access codes. Remote package 00 is the default setting for the Remote package setting. It permits no access to line pools or to remote paging. Unlike packages 01 to 15, package 00 cannot be changed. You can define up to 15 remote access packages 01 to For remote users who call into the Norstar system to use Norstar lines for calling out, the remote restrictions and line restrictions still apply.

This allows you to set up remote administration without the help of someone on site. See Software Keys on page for more information. Choose an incoming line that is configured as manual answer, or a target line. You cannot choose a line which is automatically answered by CCR.

The default is 5 rings. For reliable access to the I-RAD, use a line that is not part of a hunt group. The length of the number may be the same as the system DN length, or may be set to some other value because of network or central office constraints. Changing the Received number length clears all received digits programming for target lines. To change the number of digits received on auto-answer trunks: 1. Press YES to go ahead with the change.

All received digits programming for target lines is cleared. The maximum length is seven. The default and minimum length is 2.

When equipment is designed to the ISDN standard for one of the layers, it works with equipment for the layers above and below it. To support ISDN service, all three layers must be working properly. Norstar has two of these connections for each BRI line, one for each of the logical lines. Without Layer 2, call processing is not possible and there is no dial tone.

This controls which central office services are available to the connection. For example, a network connection can be programmed to carry data calls. The system of layers is important when you are installing, maintaining, and troubleshooting an ISDN system. See Problems with BRI service on page for more information about working with the layers.

Bearer capability describes the transmission standard used by the BRI line so that it can work within a larger ISDN hardware and software network. This allows you to add applications, such as point-of-sale terminals, without additional network connections. Any analog or digital network connections can be shared by all Norstar telephones, peripherals and applications, and ISDN terminal equipment TE.

However, terminal equipment which supports sub-addressing is not commonly available in North America. Contact your ISDN service provider for more information about these services and features.

When your phone rings, this feature allows you to see the name of the person who is calling you. This call information is only available from the public network and must be activated on the public network side of the switch.

For information about system programming of this feature, see. The user must invoke the feature code without hanging up, and within 30 seconds time varies on different networks after the caller hangs up. NCD redirects calls using the same line on which they arrive. Call forward is efficient since there is no need for additional outside lines. This allows you to customize your arrangement of lines, voice terminals, data terminals and other ISDN equipment.

This section describes some basic hardware configurations for network and terminal connections for each loop type. For detailed wiring information about BRI network and terminal connections see Installation on page Each loop can be individually programmed to provide one of the following:.

Each loop can be individually programmed as one of the following:. The loops must be on the same physical card. For example, if the network connection is a loop found on the BRI Card in Slot 1, the terminal connection must be a loop found on the same card. To deliver D-packet service, a network connection T loop is programmed to work with a terminal connection S loop.

Clocking synchronization is supported by a Services Cartridge. U-NT and T reference points loops. Systems synchronize clocking to the first available, functional, network connection. If there are excessive errors on the reference network connection, or the loop fails, the next available, functional, network connection is used for clock synchronization. When you configure the network connections to the Compact ICS, you should take into account the system preferences for selecting loops for synchronization:.

Systems with only U-LT and S loops act as timing masters for the attached terminal equipment TE , and are not synchronized to the network. The NT1 network termination type 1 connects an S interface four-wire to a U interface two-wire. The NT1 converts and reformats data so it can be transmitted to and from the S or T connection.

In the U. Contact your service provider for more information about the capability packages it offers. If you want to transmit both voice and data, and support D-channel packet service, order package P.

However, Compact ICS does not support the flexible calling for voice and additional call offering features that are included in package P. Multi-Line Hunt may be ordered with your package. When a telephone number the Network DN in the group of numbers assigned by your service providers is busy, the Multi-Line Hunt feature connects the call to another telephone number in the group. Norstar supports the feature only on point-to-point, network connections T loop or U-NT loop.

Check with your service provider for more information about Multi-Line Hunt. More detailed information is included under the individual headings and settings in the Programming and Maintenance sections. For complete card and cartridge installation instructions and safety precautions, see Installation on page Collect the information supplied by your service provider to support your ISDN package.

If you are supporting a point-of-sale terminal adapter, you also need one or more terminal endpoint identifiers TEIs. Disable each card under Maintenance. Select the type for each loop in Hardware :. Re-enable the card in Maintenance. If required, the card goes through a firmware download process, which takes five to six minutes. Provision the loops and lines, as appropriate, in Maintenance programming. Refer to Provisioning on page If you are configuring auto-answer BRI trunks to map to target lines, program the received number for the target line a setting found under.

Lines to be the same as the Network DN supplied by your service provider. If you are setting up a D-packet service, program the point-of-sale terminal adapter or other D-packet service device with the appropriate TEI provided by your service provider , terminal SPID, and DN by following the instructions that come with the device. When the configuration programming under Hardware is complete, your BRI lines are ready to be programmed in the same way as analog lines.

However, there are some differences in the way BRI lines work that will influence how you configure them to handle incoming and outgoing calls. Calls to a Network DN come in on a specific line, and pressing a line button selects the same line every time. B channels, incoming and outgoing calls are handled according to the loop. The two lines provided by the BRI loop are pooled for both incoming and outgoing calls.

If you press the line button for line , either line or line is selected. For loops. This allows you to assign lines to the terminal equipment and allows the TE to communicate with other devices connected to the ICS.

Each DN can be assigned only to one TE and to one loop. See the instructions that come with the ISDN device for information about how to program it to recognize its assigned DN. Add more zeros to the beginning or end of the ISDN. The following table uses the example in the illustration to show the programming for the S loop. This arrangement is best for a workplace where each computer occasionally uses an Internet connection.

Your computers must have an Internet browser and any applications supplied by your ISP. A special adapter links transaction equipment such as cash registers, credit card verification rigs, and point-of-sale terminals to the X.

To support the D-packet service, your ISDN network and financial institution must be equipped with a D-packet handler. The model number is M Any help would be appreciated. On phone Han. Your own personal receptionist, Auto Attendant answers your telephone and takes messages for everyone in your company—with complete accuracy—24 hours a day, 7 days a week. If you have any questions regarding the steps within the video, please call 1 …. N 01 Compact ICS 7.

It has been tested and found to comply with the limits for a Class A comput and immediately get answered by the auto attendant. Whether you use it to relieve your receptionist or operator, or as the first greeting your caller hears, auto attendant can be a great benefit to your business. Benefits Security Norstar provides the security that expanded access demands.

Auto Attendant. CCR Groups. Direct Extension Dialling. Choosing the Attendant Telephone. Turning System Answer On or Off.